Shipping and Returns Policy

At herbalincense.us, we are committed to ensuring that all orders are processed efficiently and delivered securely.

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Shipping

Shipping Options and Delivery Times

• Standard Delivery (usa): Orders are typically processed within 1 working day and delivered within 2–4 working days.
• Express Delivery (usa): Express shipping is available at an additional cost. Orders are usually processed within 6–12 hours and delivered the next working day.
• International Delivery: We ship to selected countries. Delivery times vary depending on the destination and local customs procedures. International customers are responsible for any customs duties, taxes, or import charges.

Order Processing

• Orders are processed Monday to Saturday (excluding public holidays).
• You will receive a confirmation email with tracking details once your order has been dispatched or is ready for dispatch.

Delivery Disclaimer

• Delivery timeframes are estimates only and may vary due to factors outside our control, including courier delays or adverse weather conditions.
• Please allow additional time during peak periods such as holidays or sales events.

Undelivered or Returned Parcels

• If a parcel is returned due to incorrect or incomplete delivery details provided by the customer, we will contact you to arrange redelivery.
• Additional postage or handling charges may apply.

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Returns & Refunds

We aim to provide a high level of customer satisfaction. If you are not fully satisfied with your purchase, please contact us and we will do our best to assist.

Returns

• We accept returns within 10 days of receipt, provided items are unopened, unused, and in their original condition.
• To initiate a return, please contact us at info@herbalincense.us with your order number and reason for return.
• Once approved, you will receive instructions on how to return your item.
• Customers are responsible for return postage costs unless the item is faulty or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the outcome.
• If approved, refunds will be issued to your original payment method within 5–7 working days.

Non-Returnable Items

• Opened or used products cannot be returned due to hygiene and safety reasons.
• Sale items and gift cards are non-refundable.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
• We will arrange a replacement or issue a refund where appropriate.