Contact Us

Company Info

Get In Touch With Us

Do you have any doubts? We’d love to clear your mind off. Here’s how you can reach us…

Office Phone Number

(562)600-0371

Company Ofice Address

969 Pine Street Grand Rapids, MI 49503

Office Email Address

support@herbalempire.com

Write Us for Any Question!

Send us a message on our mail box and our agents shall get back to you as fast as they can

F.A.Q.

Frequently Asked Questions

Absolutely! It is the best in the marketplace.
We have been providing the highest caliber herbal incense and vape c-liquid for more than a decade, and we have a devoted clientele.

The various payment methods accepted are;

  • Cash App
  • Zelle
  • Bitcoin
  • Apple Pay
  • Chime

The shipping cost determines the delivery time. For US clients, we utilize UPS and FedEx, while for international clients, we use DHL. While flat rate shipping takes roughly two to three business days, overnight delivery usually reaches the customer within 24 hours after our shipment.

Yes, a tracking number is provided for each registered order. Nevertheless, it will take a while for the free post and international post options to refresh after leaving the country of origin.

After 21 days, my tracked order has not arrived. Can I get a refund rather than a reship?

 

We apologize that we are unable to provide a refund, however we do provide one free reship, which is more than most other businesses do.

 

On our website, your payments are completely secure. The shipping company safeguards and secures all of your personal information. If, after three days, the customer still hasn't received the merchandise, we can easily ship again or return the money.

 

 

We must verify your payment as soon as possible after you place your order. We will start working on your order as soon as your money is approved and provide you with the tracking details.

Yes, we guarantee the safe arrival of your cargo and ensure that the shipping company keeps you informed at every stage of the process.

In such cases, where the client does not receive the product after 3 days from the day of ordering, they should contact us so that we can reship or refund the clients' money with no issues.

When we run discounts, we'll decide to announce it to you via email, so make sure to register so you can take advantage of all the deals and discounts we have to offer. We periodically run a number of sales and promotions.

The #1 online store offering Top Herbal Incense, Herbal Potpourri and Code Black Online.

Links

Track Order

FAQ

Company Info

© 2020 herbalempire.us.com